REMAX PLATINUM
For Tenants
FAQ Answers for Tenants
When is my rent due?
Rent is due on the 1st of every month. While it’s officially late after midnight on the 1st, we provide a grace period until the 5th. Late fees are applied starting on the 6th to help keep payments on track.
What forms of payment do you accept?
We accept cashier’s checks, personal checks, and money orders by mail. For convenience, tenants can also pay online via ACH or Zelle through the resident portal.
How do I request maintenance?
Submit maintenance requests quickly and easily through your online resident portal. Our team will respond promptly to ensure your rental is well-maintained.
What happens when my lease is up?
Tenants must provide 30–60 days notice if they plan to move out. Our office will reach out 61–90 days before your lease ends with renewal options, including a Renewal Offer if applicable, so you can plan ahead.